FAQ

We collected the most frequently asked questions and answered them:

1) I bought a ticket but didn't receive an email with it. What do I do?

The email is probably in your in spam or promo folder. If you really didn’t get the email, contact us via support@melnitsa.org and tell us your order number and the last four digits of the credit card you used to pay for the tickets. 

2) I bought a ticket but received only a receipt. Is it a ticket?

No. Besides a receipt you should receive an email with the tickets which allow you to attend a concert. If you didn’t get the email with the tickets, contact us via support@melnitsa.org and tell us your order number and the last four digits of the credit card you used to pay for the tickets. 

3) I made a mistake while filling in my email address. Can you send a ticket to the correct email?

Yes. Contact us viasupport@melnitsa.org and tell us your order number and the last four digits of the credit card you used to pay for the tickets.

4) I accidentally deleted a ticket. Can I renew it?

Yes. Contact us via support@melnitsa.org and tell us your order number and the last four digits of the credit card you used to pay for the tickets.

5) I want a ticket refund. How can I get it?

A ticket refund is possible only if an Event is cancelled (section 11.1. of the Terms of Use). A face value, specified on a ticket, can be refunded. Conditions for a ticket refund are posted in the description of the event.

6) Can I exchange a ticket/-s for another place/date/city?

Such requests are processed individually. Send us your order number and what you need support@melnitsa.org

7) Can I leave an e-ticket as it is and not print it, just show it on my phone?

Yes.

8) I didn’t find the answer to my question. What do I do?

We are ready to answer all your questions — support@melnitsa.org